How I became a victim of the Tesla system


  • Am Vor 15 Tage

    Rich RebuildsRich Rebuilds

    Dauer: 10:50

    Update on my missing Tesla model X. Just when I thought it couldn’t get any worse. It does. Also special guest appearance by Momma Rebuild
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    tesla  cars  teardown  mechanical  momma  missing car  model x  

Charlie Liu
Charlie Liu

Holy snaps. Thanks for sharing your story.

Vor 20 Minuten
CBV123
CBV123

This whole story sounds to me like Tesla is having problems with their bank and can't get the title they secured their loan with. Often when you buy a car but can't get your title/plates/etc. it's because the dealership (in this case Tesla directly) you're buying from is behind on their loan payments. All these games seem like the result of that kind of situation.

Vor Stunde
Till Schwenke
Till Schwenke

Tesla should hire me as the customer service ceo and let me rearrange all their service chain and used cars system. This is just a horrible system and i can't imagine it helping tesla in the long run. All it does is temporarily steal money from customers maybe using it as a money buffer..? Its a waste of man power though and hurts the brand image significantly

Vor 4 Stunden
Mark Morris
Mark Morris

Love your mom! She's so right its scary.

Vor 6 Stunden
Boring Television
Boring Television

Thats because you are black

Vor 9 Stunden
Dale Angloher
Dale Angloher

I won't buy a tesla

Vor 15 Stunden
Michael
Michael

Subscribing soley for updates. This is unbelievable.

Vor 15 Stunden
Young Grizzly
Young Grizzly

KEEP YOUR FOOT ON THEIR NECK! I love your mom she sounds just like mine.

Vor 16 Stunden
TheBlindingwhite
TheBlindingwhite

Tesla is a joke. I would never do business with this shady operation.

Vor 16 Stunden
Adam Ricketts
Adam Ricketts

Can a dealer legally sell a car without the title ?

Vor 19 Stunden
Kyle Preudhomme
Kyle Preudhomme

Hold up....Your Mom is a TRINI!!!

Vor 21 Stunde
Tim Ryther
Tim Ryther

Your mom is funny. She sounds like a Jamaican. She could do cameo appearances on your videos.

Vor 22 Stunden
Tim Schnedler
Tim Schnedler

wow, just wanted to thank you Rich, I was ready to buy a used 2016 Model S 90D, But after watching all this crap you and others are going through, I think ill just go get a preowned certified Audi.

Vor Tag
Antwain McGee
Antwain McGee

You're pro Telsa until they do you dirty. Don't know if anyone else who's had the issues you've had.

Vor Tag
Nikolai Cook
Nikolai Cook

Do people really call their Tesla X a truck?

Vor Tag
William Ramsey
William Ramsey

You cry about not getting your car in like forever an then you tell the guy delivering the car to turn around and go home instead?? Sounds like a lie to me. 😑

Vor Tag
Billblom
Billblom

Wonder if everyone you talked to got fired ion the big layoffs....

Vor Tag
3v4761
3v4761

Looks like Hennessey and Tesla have the same problem

Vor Tag
Daniel Düsentrieb
Daniel Düsentrieb

No one at Tesla seems to have "ownership" over the end to end process for used car delivery.

Vor Tag
John Baugh
John Baugh

Are you effing kidding me? This is exactly why I drive a ten year old dodge truck. She's no beauty queen but I can get parts cheap, she starts every time, and I HATE corporate BS..... Tesla is the Apple of the automotive world.......

Vor Tag
FossilFreeFamily
FossilFreeFamily

Great video! Sorry, that the experience has been so crazy/ bad for you! We bought a new Model 3, but were considering buying a used S. I am happy we didn't buy used. Our buying and delivery experience had issues, but nothing like what you have been going through! Hang in there! Tesla's are great cars!

Vor Tag
sultanofmultan2012
sultanofmultan2012

You are a shill for the petroleum industry

Vor Tag
andrew domenitz
andrew domenitz

Wouldn't buy a Tesla if you paid me.

Vor Tag
Marcus
Marcus

At this point they have to be trolling him right? In my mind Elon has a smoke session with friends and watch videos like this cracking up while they hit the bong. I'm glad this all documented.

Vor Tag
john beran
john beran

WOW.... This is absolutely ridiculous a car company allows this to happen. Even with your ability to share your horrible experience on YouTube they can't figure out how to get you your car. A regular person buying a used Tesla must deal with 10X more stupidity. Tesla will not last if this is how they do business. customer service is just as important as the vehicle. Even though I like Tesla and would like to buy one I will not. I do not want to be a lab rat for Tesla as they try and change the traditional car buying experience that works well. I like to buy my car and take possession of it same day. I'm spoiled because I expect to bring my car into dealership for service and if it will take more than 1 hour being given a loaner car. Oh and all while dealing with people that know what they are doing. WHY DO POEPLE TOLERATE BEING TREATED LIKE THIS BY TESLA? NO CUSTOMER SHOULD ALLOW THIS TO HAPPEN! GOOD LUCK WHEN YOU NEED SERVICE.

Vor 2 Tage
biscuitninja
biscuitninja

I've never had great feeling about Tesla... I go and see them in person so I have a person to take to court. Once you bring a person to court, all the BS stops. As an engineer, I know people who have worked for Tesla and to the person, every single one of them says, do not buy this product, do not trust the company and run away. Now mind you, this is over 10 years of people talking about this Corporation.

Vor 2 Tage
T S
T S

That's painful and should not be happening. However, Tesla is a new company, which is going through a huge growth and a learning curve. I strongly believe in the direct sale model and even though I have experienced some problems with their system myself, I believe we should give Tesla time to sort it out. And, maybe providing such feedback is part of the process. I had bought or leased 8 cars from dealerships before (1 used, 7 new including 4 that's considered "luxury" car maker). Only 2 of these buying experiences were good, while the other 6 ranged from bad to terrible. While Tesla had problems on the logistical side, as in your case (although yours was worse), I was not purposefully cheated as to the equipment on the car, surprised by certain car or warranty or other conditions moments before signing, surprised by amounts showing that were not explained, having lemons pushed onto me and being lied as to their condition, getting a new car delivered without features I wanted and being told they can't do anything about - I don't want to deal with another dealer ever again if I can help it Tesla will fix this, as they fixed many other challenges in the past. Thank you for sharing.

Vor 2 Tage
VoidEyed
VoidEyed

Savage mom! :D

Vor 2 Tage
VacuBlaster
VacuBlaster

Why do you bother, just buy a car dude

Vor 2 Tage
1225KPH
1225KPH

Insurance Secured!

Vor 2 Tage
1225KPH
1225KPH

What? What happened to Rich's balls? His kids must be adopted.

Vor 2 Tage
oxenforde
oxenforde

Dude. Please. Eat the $2,500 deposit. Tell them, "Never mind." Cancel the insurance. Walk away.

Vor 2 Tage
Michael Weibel
Michael Weibel

Never going to deal with this, never ever going to buy one

Vor 2 Tage
Dobemandan
Dobemandan

Pathetic!

Vor 2 Tage
Eric Muniz
Eric Muniz

I hope this can go viral for you and to also help others that deal with this type of behavior to paying customers.

Vor 2 Tage
Kris G
Kris G

These Tesla should easy make 1 million miles batterys that's where reliability is unknown

Vor 2 Tage
USMC MSgt
USMC MSgt

Sounds like you were catfish.

Vor 2 Tage
Apa Apsson
Apa Apsson

its sad that you have to make a youtube video, get alot of attention, before they even open thier eyes. think of all the others who don´t i bet they shit on those poor peoples.

Vor 2 Tage
tommy aronson
tommy aronson

This guy is the biggest telsa troll.

Vor 3 Tage
tommy aronson
tommy aronson

What a whiner

Vor 3 Tage
joel fildes
joel fildes

It’s a shame you had your Mom with you,otherwise you could have consoled yourself with a trip to HOOTERS next door to to the Tesla dealers...

Vor 3 Tage
G Wernette
G Wernette

Elon saw your videos and then directed his staff to put as much bureaucratic red tape in the way as possible.

Vor 3 Tage
Baron von Limbourgh
Baron von Limbourgh

I do like tesla and love what they are doing. They are still a new company and growing extremely fast no matter how you twist it and when buying a tesla you should expect things might not go as smooth as when dealing with mercedes for example. But stuff like this is COMPLETELY unexceptable for any company no mater how new a company is. This does show their priorities are in the wrong places. You simply can not treat your customers this way and expect to be seen as a respectable brand. I would have just told them to keep the car and go fuck themselves..

Vor 3 Tage
Pedro Graça
Pedro Graça

And I thought that the buying process of a Tesla in Portugal was bad because their pretty new in the market. Looks like it’s a Tesla problema around the world. The car is awesome but horrible sales process. Have bought lots of cars from different brands and Tesla has been by far the worst buying process. You should not feel this way on the day you pick up your brand new car.

Vor 3 Tage
andrás csont
andrás csont

they sound like those indian scammers

Vor 3 Tage
Mr. Redline
Mr. Redline

It would have been easier to contact a classic car dealer and buy a real car 😂 jk No really I'd be in deep depression if I had to wait months for something that I'm not sure if it's even going to be given to me.

Vor 3 Tage
Analog AI
Analog AI

Be aware Tesla's 70-point inspection is a joke (unless you can get them to give you a copy of the details, which you CAN'T). I became a victim of the "70-point inspection passed" promise on a discounted store-demonstration-car. After driving for half a month with a very slight vibration, I took the Model X into Tesla and the 22" rim was discovered as "dented and unbalanceble rim" after I had driven it off the lot. I was forced to keep the dented rim or pay $3000 for x2 22" rim replacement. From now on, given any CPO or demonstration car with large rims I would recommend you making Tesla take the rims off and balance them before taking delivery. Long Story: I took delivery of the demonstration car after they had to fix major rim curb rash (coincidentally on the 2 later discovered damaged rims; the guy who did the cosmetic repair did a fantastic job), but did not suspect rim damage nor took it on a high speed test-drive myself. I suspect neither high-speed driving/vibration test nor wheel balancing was performed and asked them for the report: They refused. I pushed for releasing the detailed report not just give me a "it passed" answer, and no matter what I argued, Tesla will not release the details of the inspection report and the policy is firm. Their argument is that the car was in their ownership when the inspection was performed and the report is "Tesla Property". The customer service rep said it with a straight face with a fear that he would be fired if he had shown me the report that he was holding. Be warned! do not trust their "it passed" promise, unless you magically can "steal" a copy from Tesla on information about the car you just bought.

Vor 3 Tage
Lee Wood
Lee Wood

You need to cancel the order... Tesla doesn’t deserve your money 💰

Vor 4 Tage
Matthew Swan
Matthew Swan

TESLA = Too Egotistical Start-up Lacking Ambition

Vor 4 Tage
Sebastian Towles
Sebastian Towles

Really milking this situation, still interesting as hell tho

Vor 4 Tage
Greg S
Greg S

don't panic

Vor 4 Tage
Winterx69
Winterx69

Those rims... What sort of Tesla drivers are out there?

Vor 4 Tage
Gideon Roberts
Gideon Roberts

What’s up with Tesla? Myself and my father in law have had similar experiences with this company’s terrible customer service! It’s gotta be the worst company to work with. Their customer service give all kinds of false promises and hope.

Vor 4 Tage
Charles Christie
Charles Christie

Suddenly I'm glad I got a Nissan Leaf instead.

Vor 4 Tage
Jay Maverick
Jay Maverick

Just as a random viewer here - Alignment, some body panels, new rims, this sort of stuff takes 2-3 hours to fix. How the hell are they still working on it?

Vor 4 Tage
Harry Herber
Harry Herber

This is not good news for the company. Too many bad service experiences will kill future sales. It just changed my mine to not purchase a Tesla. Who needs more car problems like this?

Vor 4 Tage
Leul Georgis
Leul Georgis

Buying a car sight unseen (Tesla or not) is not a good idea.

Vor 4 Tage
john jennings
john jennings

Get a lawyer this is a breech of contract.

Vor 4 Tage
the undead1
the undead1

Sounds like my mishaps with dealerships. Like many times having a dealership do basic maintenance since my hours at times are nuts. I've had oil changes where the filter wasnt changed, tires not rotated. Not all the tires replaced that were supposed to. Well you get the idea. I do most stuff on my own but cannot do it all and dont have time for it when ever shit happens. The only thing I'd give tesla is it's trying to mass market and sell outside the norm of dealerships. Dealerships are still sore about it. Boutique car makers aren't a threat to them so they dont get flack and have issues with selling. Tesla seems to, but as a fairly good sized company it's simple, things are not getting done, and like most place communication sucks. Just like my local chevy dealership, they want your money , will take it, and more if they can and dont give a fuck if your stuck. Good luck. Really good luck.

Vor 4 Tage
Tony
Tony

I would be surprised if Tesla didn’t go out of business.

Vor 4 Tage
ADP phyzic
ADP phyzic

This is why im going with a 2019 mustang gt

Vor 4 Tage
golly_zulo
golly_zulo

are you being scammed

Vor 4 Tage
Mihir Patel
Mihir Patel

Sounds like this guy is butthurt that's why he does everything Tesla.

Vor 4 Tage
GPtwo
GPtwo

This is insane.

Vor 4 Tage
romeoron1
romeoron1

Not sure if you'll read this, but I came across your video and I like the way you told your story and edited it. I have a buying issue with Rolls-Royce motor cars and I would like to make a video too, because it seems to be the only way these companies respond to the little guys. Are you able to give video technical advice? Good luck with your Tesla.

Vor 4 Tage
Deon Dorvil
Deon Dorvil

dodge doesn't give me any problems

Vor 5 Tage
Salvador Quincy
Salvador Quincy

Holy shit, this is ridiculous. Maybe I will not buy a Tesla anymore. The service sucks

Vor 5 Tage
Camel Ramel
Camel Ramel

What a mess. Just because of this I’ve basically decided to not get a Tesla. What a mess they are.

Vor 5 Tage
Randolph Joseph
Randolph Joseph

Your mum is a Trini 🇹🇹 Let her call him, you will get your Model X and probably a roadster after she is finished with him. Lol

Vor 5 Tage
Kirk Nason
Kirk Nason

Not my experience with a CPO Model X last December. They changed my rims out, replaced any cosmetic interior parts I found and made sure I was totally satisfied.

Vor 5 Tage
Phoenix Smith
Phoenix Smith

You just misunderstood. Tesla doesn't sell cars, they just make car COMMERCIALS !

Vor 5 Tage
Rafael Betancourt
Rafael Betancourt

Hey Rich! This just looks like a big evil plot against you!! I bet Elon is laughing this at your expense, sorry bro keep the faith in Tesla

Vor 5 Tage
matasuki
matasuki

8:20 High Speed Train lol love the sarcasm

Vor 5 Tage
Nacho Pop's
Nacho Pop's

What a joke how is this still a company

Vor 5 Tage
Nacho Pop's
Nacho Pop's

This is crazy dude

Vor 5 Tage
bill nipp
bill nipp

Tesla is still learning how to be a car company. they say it's growing pains, which doesnt sooth your pain or mine. First it was production nightmares, then delivery nightmares, now service center nightmares and coming soon, supercharger nightmares.... Cant say I can recommend Tesla to anyone I know right now. they have too many issues. ty

Vor 5 Tage
Oskar S
Oskar S

I'd rather buy an audi etron than an tesla rn...

Vor 5 Tage
C-Doug
C-Doug

You should take Tesla to small claims court to cover the insurance costs incurred by their negligence

Vor 5 Tage
tazgamer
tazgamer

They're like Apple in that they don't want anyone but them to work on your car.

Vor 5 Tage
Doan Le
Doan Le

at this speed, you give your Youtube money to Elon Miusk LOL

Vor 5 Tage
Nidaa vlogs
Nidaa vlogs

its ok, your video will cover the loss

Vor 5 Tage
clarkinthedark1
clarkinthedark1

This company is complete and utter shitshow..for years I gave them the benefit of the doubt and took heat for it and this is how they operate? Eff that lol

Vor 5 Tage
Ron Mecham
Ron Mecham

Hes trying to put people in space but he cant put u in a car...... what kind of businessman is he....? Your mom is awesome

Vor 5 Tage
mark alan
mark alan

Thanks for your video's Rich. Tesla was on my short list of my next used car but no more. I do not have the patience you have. Tesla Should give you a new model x for all your hassles.

Vor 5 Tage
RidgeRider RC
RidgeRider RC

Sue em..

Vor 5 Tage
Dan Mac
Dan Mac

That's it. Not buying that ticket to Mars, I don't want to end up in Neptune.

Vor 5 Tage
Cameron Hopkins
Cameron Hopkins

You need to sue Tesla.

Vor 5 Tage
EDISONTECH
EDISONTECH

You have Murphy’s law...

Vor 5 Tage
Nisco Racing
Nisco Racing

All i know Big Oil & Dealerships have made a solid ecosystem for them self. It's even locked down in the law for them. Fighting this war will last decades.

Vor 5 Tage
Asad Attily
Asad Attily

tesla dose not going to be one of the modern cars on this case Mercedes start production EV Toyota will start soon Volvo has it's concepts and there is much more so bye bye tesla

Vor 5 Tage
Ned Kipps
Ned Kipps

Just seen a White Model X90 in Zambia. I am the Next Rich

Vor 5 Tage
nodr84
nodr84

I will gladly sign up, at almost any cost, for the pay per view between your Mom and Elons Mom, in a Thunderdome throw-down, to see who gets your car on the actual SAME DAY of the PPV cage match! May the Best Mom WIN!

Vor 6 Tage
Alkeryn
Alkeryn

You could sue tesla for big bucks

Vor 6 Tage
Akash Singh
Akash Singh

Sue the lemonade out of Tesla bro, this is outrageous.

Vor 6 Tage
cdanielh128
cdanielh128

I was looking to buy a Tesla. After seeing these videos and reading so many other stories of similar situations I am avoiding them and looking at Rivian. I can wait a couple more years and go with a all wheel drive vehicle and a company that hopefully will learn the lessons here. What a shame. I am glad Elon did what he did. He changed the market and possibly Tesla single handedly changed the future of the car industry. That being said I think there is much room to grow for Tesla.

Vor 6 Tage
H. Martín de'Campo
H. Martín de'Campo

Very helpful Richie‼️👍🏼I honestly think you were TOO NICE‼️ I would have unwound the deal at the 40th day of no delivery. I would have made them PAY HARD‼️ I won’t be buying a Tesla after having watched your thoughtful vid! 👍🏼

Vor 6 Tage
Motor Sportz
Motor Sportz

People really think the model X and 3 are good looking cars??? HA

Vor 6 Tage
Garlan Garner
Garlan Garner

NO way I believe all of this is happening to such an innocent guy. Really Rich?...I've seen you when you weren't behind the youtube camera.

Vor 6 Tage
Arnold
Arnold

What a Scam! You must've gotten the car for dirt cheap... for you to put up with all this. Seriously.

Vor 6 Tage
nowtleft2
nowtleft2

I would have cancelled and sent a bill for my costs.

Vor 6 Tage

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